Senior Network Engineer
Position Summary
We are searching for that special soul to join us.
You will be interacting with customers, responding to their needs. Gather customer’s information and determine the issue by evaluating and analysing the symptoms. You will help build, maintain, and troubleshoot the client’s infrastructure. Also, you will work alongside other engineers to ensure highest levels of performance and ability, as well as manage any problems that arise.
Responsibilities
- Manage client’s LAN, WLAN and Server Farm Network.
- Monitor system performance proactively.
- Review or propose remediation solutions to address vulnerabilities identified and ensure the solutions are implemented in accordance to organisational policies.
- Manage, coordinate and implement software upgrades, patches, hot fixes on infrastructure managed.
- Provide Level 2 & 3 IT support to end users (onsite / remotely).
- Write and update technical documentation for end users and the IT team.
- Assist in Projects / Audits based task given by the Project team.
- Liaising with 3rd Party Vendors.
Soft Skills
- Approachable and friendly attitude
- Good communication skills in English
- Able to work independently and well organised
- Highly adaptable and flexible.
- High level of ethics, values, integrity and trust.
Job Requirements & Qualifications
- At least 5 years of experience providing IT support in a corporate environment
- Must have experience setup, supporting and troubleshooting Windows Server, Network and Storage
- Highly disciplined and productive when working independently with minimal supervision.
- Reliable and takes initiative to identify problems and develop solutions to get things fixed
- Superior follow-through on completing tasks
Good To Have
- Automation/ Scripting
- Deployment
- Database knowledge