Alright, so this post is going to get slightly technical or information-heavy. However, if you’re looking into Service Level Agreement (SLA) or IT support services, it’s worth reading this all the way to the end. We’ll try our best to keep this simple and user-friendly.
Have you watched The Internship? It is about two watch salesmen (played by Vince Vaughn and Owen Wilson) who got laid off because their services have been rendered obsolete by technology. Realising that they need a skills upgrade and a new job, the pair went on to score an internship at Google and hilarity ensues.
It is tough to run a small business. We are not going to mince our words, the harsh reality is that there are limitations to what small businesses can do.
As an IT support service firm, the most frequent comment we hear from new or potential clients looking for proactive IT support is this:
“Why is it so expensive?”
“There is really no need for us to get proactive IT support. We just need someone to come down as and when there is a problem.”